Multilingual customer-support content and TM/TB for a global electronics brand, with a global CX company

LETR AI (formerly LETR WORKS) has started a project with a global customer-experience (CX) company to translate a global electronics brand’s customer-support content into multiple languages.

Support content needs product names and feature terms to stay consistent across every language. Alongside the translation itself, the project builds a brand-specific translation memory (TM) and glossary (TB), so content added later is translated quickly with the same wording.

LETR AI connects TM and TB directly to the translation workspace, so professional translators and AI translation work to the same standard. Companies localizing large volumes of support content can reach us through the contact page.