These Terms of Service (the“Terms”) set forth the basic matters regarding the use of the LETR WORKSservice (the “Service”) provided by Twigfarm Co., Ltd. (the “Company”) throughthe website http://letr.ai (the “Website”). The Company provides AI-based contentoperation, translation, dubbing, subtitle generation, content assetization, andglobal content operation environments.
The terms used in these Termsare defined as follows:
• Member: A person who has registered as a member byproviding personal information to the Company.
• Service Agreement: The contract entered into betweenthe Company and the Member regarding the use of the Website.
• Member ID (“ID”): A unique combination of letters andnumbers assigned to each Member for identification and use of the Service.
• Password: A combination of letters and numbers selectedby the Member to verify that the Member matches the assigned ID and to protectthe Member's rights.
• Service: All services provided by the Company throughthe Website.
• Source File: The original file uploaded to the Websiteby the Member in the course of using the translation support tool.
• Worker: A person who provides or uses translationservices through the Website.
• Content: Videos, documents, images, audio, captions,metadata, and other digital materials uploaded or generated by the Member.
• Google User Data: Data received by the Company fromGoogle API services (including YouTube Data API, Google Drive, Gmail, GoogleCalendar, and Google Workspace) following the Member's OAuth authorization.This includes profile information, channel and video metadata, file metadataand contents, and authentication tokens.
1. The Company shall post the contents of these Terms, thecompany name, representative's name, business address, telephone number, emailaddress, business registration number, and the personal information manager onthe initial screen of the Service so that Members can easily find them.
2. These Terms shall take effect through notice on thehomepage or by email to Members.
3. The Company may amend these Terms within the scope thatdoes not violate relevant laws. When amending, the Company shall notify Membersof the effective date and reasons for the amendment from seven (7) days beforethe effective date through email, SMS, or notices. Amendments unfavorable tousers shall be notified thirty (30) days in advance with a before-and-aftercomparison.
4. If a Member does not agree to the amended Terms, theMember may request withdrawal. If the Member does not explicitly express intentto withdraw consent, the Member shall be deemed to have agreed to the amendedTerms.
5. The Company is not liable for any user damage arisingfrom not being aware of the amended Terms despite such notice.
Matters not specified in theseTerms and the interpretation of these Terms shall be governed by the ContentIndustry Promotion Act, the Act on Consumer Protection in Electronic Commerce,the Act on the Regulation of Terms and Conditions, and other related laws andcommercial customs.
1. The Service Agreement is concluded when a person whowishes to become a Member agrees to these Terms, applies for membership, andthe Company accepts the application.
2. Membership registration may be completed by linking asocial network account (KakaoTalk / Naver / Google / Facebook / Apple) to theWebsite.
3. The Company may refuse or withhold acceptance of anapplication in any of the following cases:
a. When the applicant has used another person's identity.
b. When the application contains false information oromits required fields.
c. When a minor applies for a service prohibited tominors.
d. When the applicant is under 14 years of age.
e. When the applicant has previously had membershipsuspended by the Company and is reapplying during the suspension period.
f. When the application otherwise violates applicable lawsor Company guidelines.
The Company protects thepersonal information of Members. The detailed handling of personal information,including matters relating to collection, use, storage, transfer, and deletion,is set forth in the Company's Privacy Policy, available at letr.ai/privacy-policy.By agreeing to these Terms, the Member acknowledges that they have read andunderstood the Privacy Policy.
1. By using features of the Service that requireconnection to a Google account (including but not limited to YouTube Data API,Google Drive, Gmail, Google Calendar), the Member agrees to be bound by thefollowing:
• YouTube Terms of Service:https://www.youtube.com/t/terms
• Google Privacy Policy:https://policies.google.com/privacy
• YouTube API Services Terms of Service:https://developers.google.com/youtube/terms/api-services-terms-of-service
• Google API Services User Data Policy:https://developers.google.com/terms/api-services-user-data-policy
2. The Company's use and transfer of information receivedfrom Google APIs adheres to the Google API Services User Data Policy, includingthe Limited Use requirements. In particular, the Company DOES NOT use GoogleUser Data for any of the following:
a. Training, fine-tuning, or evaluating anyartificial-intelligence or machine-learning model, including LETR WORKS'proprietary translation, dubbing, or synthesis models.
b. Serving targeted, personalized, retargeted, orinterest-based advertising.
c. Selling or licensing Google User Data to data brokersor information resellers.
d. Determining credit-worthiness or for lending purposes.
e. Building or enriching any database for purposes otherthan providing user-facing features the Member has explicitly requested.
3. The Member may revoke the Company’s access to theirGoogle account at any time at https://myaccount.google.com/permissions.
4. Detailed disclosures regarding what Google User Data iscollected, how it is used, stored, shared, retained, and deleted are set forthin the Company's Privacy Policy, Article 5.
1. The Company provides the following services to itsMembers:
• Translation support service for uploaded source files:Users can create projects and utilize the service to upload source files fortranslation, assigning translation tasks to workers.
• Any and all services provided to Members by the Companythrough additional development or partnership agreements with other companies.
2. Unless the Company enters into a separate writtenagreement with the Member granting explicit rights to use the brandcharacteristics of the Company's services, the Company will not grant theMember the right to use the Company's or the Service's name, trademark, servicemark, logo, domain name, and other distinctive brand characteristics.
3. The form, functionality, design, and other aspects ofthe services provided by the Company may be changed or discontinued asnecessary. In this case, the Company will not notify Members of individualchanges. However, in cases deemed disadvantageous to the Members, advancenotice will be provided.
4. The Company continuously strives to provide consistentand reliable services. However, in unavoidable circumstances such as urgentsystem maintenance and replacement, natural disasters, communicationdisruptions, or other inevitable reasons, the Service may be temporarilysuspended. In such cases, the Company will provide advance or subsequent noticethereof.
1. Members are responsible for managing their own ID andpassword and shall bear all responsibilities for any consequences arising fromtheir own fault regarding their ID and password. Members must not allow thirdparties to use their ID and password. If a Member becomes aware that their IDis being used by a third party, they must promptly notify the Company andfollow the Company's instructions.
2. Members shall not engage in the following activitieswhen using the Service:
a. Identity theft, including the personal information, ID,password, and financial information of others.
b. Replicating, publishing, or providing to third partiesthe information obtained from the Service for purposes beyond the personalscope of the Member's website usage, including commercial purposes or any otherpurposes.
c. Infringement upon the copyright or other intellectualproperty rights of the Company or third parties.
d. Damaging the honor of the Company or third parties, orinterfering with business operations.
e. Publicizing or posting obscene or violent messages,images, audio, or other information that violates public decency.
f. Any other actions that violate laws.
3. The services provided by the Company may only be usedby the Member named therein, and permission, reproduction, transmission, ordistribution to third parties is prohibited.
4. Members may not engage in business activities using theCompany's services without prior approval from the Company, and the Companyshall not be responsible for any consequences arising from such businessactivities. Members shall compensate the Company for any damages incurred fromsuch business activities.
1. The Company may, without prior notice, make contentuploaded by Members for translation services private, delete it, or refuse topublish it if it falls under any of the following categories:
a. Content that infringes upon the copyright or otherrights of third parties.
b. Content that damages the honor or causes harm toothers.
c. Content for commercial advertising purposes.
d. Content that violates the posting principlesestablished by the Company.
e. Content that violates other relevant laws andregulations.
2. If a Member fails to comply with relevant laws, theseTerms, account policies, or posting guidelines, the Company reserves the rightto review the Member's actions. Based on the review results, the Company mayissue warnings, restrict the use of the Service partially or entirely, orsuspend the use of the Service temporarily or permanently.
1. The Company's translation service is designed to allowMembers to upload, store, transmit, receive, or share source files that are thesubject of their translations.
2. In order for the Company to provide translationservices to Members, the Company requires authorization to store, replicate,and translate the content requested by the Member. By requesting translation,the Member grants such authorization to the Company, and the Member mustpossess the necessary rights to grant such authorization.
3. Members retain the rights to create derivative worksbased on the original content through the translation service.
4. The Company provides the service on the assumption thatMembers have legitimate rights to use the original content files. If a Memberinfringes upon the intellectual property rights of a third party during the useof the translation service, the Member bears full legal responsibility.
5. The user and the worker agree that the copyright of thetranslated version of the original content, which is the result of the work, istransferred from the worker to the user.
1. Users are free to use translation support tools withinthe character limit set by the Company and can choose to use paid services byselecting their desired plan based on the monthly usage. The usage and fees foreach plan are presented on the Website and during the payment process.
2. Paid services can be accessed through irregular orregular (monthly, yearly) automatic payment via credit card. Members must inputand store payment information for subscription payments, and if using theregular automatic payment method, the service fee will be automatically chargedon the scheduled payment date. However, if the payment for the service fee isnot successfully processed on the scheduled payment date due to reasons such asexpiration of the registered payment method, the paid service may be suspended.
3. Paid service users may request payment cancellationfrom the Company within 7 days from the payment date if they have not used thepaid service at all during the month. If the content of the service displayeddiffers from the advertised content or if it is not performed as agreed upon inthe contract, users can request a refund within 30 days from the date theybecome aware of the discrepancy or within 3 months from the date of serviceusage.
4. The Company will request the suspension or cancellationof payment to the payment provider within 3 business days from the date ofreceipt of the Member's request for payment cancellation or refund, if there isa refund amount. Refunds will be made using the same payment method as theMember's original payment.
1. The Company will notify Members of importantinformation that they must know during Service usage through notices orelectronic mail.
2. The Company may send commercial electronic mails usingMember information to Members who have agreed to receive such mails at the timeof registration. If Members do not wish to receive such notifications, they mayrefuse to receive them at any time through the Service website or the internalsettings page of the Service.
1. When a Member wishes to terminate the ServiceAgreement, the Member must apply for termination to the Company online orthrough other methods.
2. If a Member engages in actions corresponding to Article5, Paragraph 3 and Article 9, Paragraph 2 of these Terms, the Company mayterminate the Service Agreement without prior notice, suspend the Service for aspecified period, or restrict usage without notice.
Members are responsible forpromptly updating any changes to the personal information provided at the timeof application. The Member bears responsibility for any consequences resultingfrom failure to update such information.
The Company must ensure that thefollowing Service Usage Mandatory Specifications are met for normal Serviceoperation. Even if the Member's Service usage is restricted due to failure tomeet the essential specifications below, the Member cannot raise objections tothe Company for this reason.
1. Computer (PC)
• Operating System (OS): Windows, OSX, Linux, or anyother OS compatible with web browsers.
• Web Browsers: Internet Explorer 10.0 or above, Chrome,Safari, Firefox.
2. Smartphone Operating System (OS): iOS, Android.
If there are any matters notspecified in these Terms or disputes regarding the interpretation of the Terms,Members may resolve them with the Company through the customer center. In caseswhere no agreement is reached, relevant laws and general customs shall apply.
Furthermore, any disputes orclaims arising from or related to the Terms of Use, these Terms, or theirsubject matter or formation (including non-contractual disputes or claims)shall be governed by and construed in accordance with Singapore law.
In the event of a disputearising from or related to this agreement, Korean law shall apply, and both theCompany and the Member may file a lawsuit in the competent court under theCivil Procedure Act.
The hyperlinks to third-partywebsites and/or third-party content (including third-party modules andfunctionalities as described below) on this Website, including APIs orfunctionalities within the Website, are provided “as is” and accessed and usedat your own risk. Third-party sites are generally beyond our control and havetheir own terms of use, including privacy policies that govern your rights andobligations regarding the use of third-party sites.
This Website (excluding linkedthird-party sites) is operated from offices located in Singapore and variousother regions worldwide. This Website can be accessed from any country in theworld, if technically feasible. By accessing this Website, you agree that allaccess to and use of the Website and its content is governed by Singapore lawand shall be interpreted accordingly.
These Terms shallcome into effect on May 11, 2026.
PreviousEffective Date: April 1, 2024.
